In exceptional circumstances, due to ticketing restrictions outside its control, Opodo may not be able to pass information about confirmed bookings to the airline to enable them to fulfil the booking. In the event that you use an unfunded credit card or a credit card which is rejected by the bank due to any other reason that is caused by you, Opodo will charge a service fee of £25 and will provide you with instructions to make effective the payment of your booking. We cannot accept liability for the behaviour of others in your accommodation, or flight, or for any facilities/services withdrawn as a result of their action. Any charges for these additional services are not included in the price of your air ticket unless explicitly provided otherwise and must be paid to the airline directly. Failure to meet any of these requirements will invalidate your car rental and Opodo will not be responsible for any costs you may incur. Where you will pay later, for example a post-pay hotel booking, or Opodo receives the price from the airline in a currency other than sterling and converts it to sterling, the applicable exchange rate will be that applied by your card provider at the time of payment. 2.2 The term "Travel Supplier" includes as appropriate inter alia airlines, tour operators, package holiday suppliers, hotels, hotel chains and hotel aggregators, insurance suppliers and rental car suppliers. The term “Travel Supplier” includes as appropriate inter alia airlines, tour operators, package holiday suppliers, hotels, hotel chains and hotel aggregators, insurance suppliers, rental car suppliers and cruise lines. Changes and cancellations cannot be made by email. Car elle attache une importance primordiale au service après vente, les experts de l’assistance clientèle Opodo sont toujours prêts pour répondre à vos appels, à vos messages y compris vos plaintes que vous déposiez par la voie électronique lorsque des situations imprévues apparaissent pendant votre séjour ou juste avant le départ. ), Opodo does not guarantee any such requests but will pass these requests on to the Travel Supplier/hotel. (vi) Unaccompanied Minors: Depending on the airline, minors may travel unaccompanied as long as the airline provides this service. Infants must be 6 weeks old or more to travel by air and must either sit on an adult's lap or occupy an infant seat. If you wish to review the relevant Travel Supplier's terms, we refer you to the Conditions of Carriage page of our Website where the Travel Supplier's terms are available through a link. Izq., 28006 Madrid, Spain, with VAT number B-61965778. All timings are estimates only, and We do not have any liability to you for any delay which may arise or for any schedule alterations. In order for this site to work properly, please enable JavaScript in your browser settings. Every EU country has its own rules about how much time you have to enforce your claim. Prices may therefore differ on a daily basis to reflect any movement in exchange rate levels. Please ensure you refer to the applicable Travel Supplier's terms and conditions for cancellation charges and other important terms and conditions. Opodo relies on the information that you provide as being accurate and therefore cannot be held responsible if your e-ticket does not arrive due to an incorrect email address or your junk email settings. Your contract will be with the relevant low-cost airline. Any cancellations, schedule changes or other modifications to one of the flights will not affect the other flight, and the fare rules of the other flight will still apply. You will be subject to the terms and conditions of the low-cost airline. The Opodo Website may contain links to other Websites that are not managed by Opodo, which are included only for reference purposes. If your booking is being paid for with a third party credit card we may require written authorisation to be provided by the card-holder. F. If one of the passengers cannot prove that they are residents, their tickets will not be valid! 3.5.4. Check-in and check-out times will normally be displayed on your hotel booking confirmation email. It is your responsibility to ensure that you meet the passport, visa and health requirements that you are travelling to (including all transit points) and Opodo provides the following general advice by way of guidance only: (i) Passport: We strongly recommend that you visit the UK Passport Agency’s website (if you do not hold a UK passport, please refer to the relevant government agency website); and the embassy website of all destination countries that you will visit (including countries travelled through for stop over purposes). 6.4. Some jurisdictions may also require birth certificates for all minors travelling. 3.2.8 Further, in an effort to minimise the effects of credit card fraud, we reserve the right to carry out random checks, including checks of the electoral roll, and may request you to either fax or post to us proof of your address and a copy of the credit card and recent statement before issuing any tickets. Opodo reserves the right to deny access to the Website at any time without notice. Account details . Centauro Rent a Car is a company dedicated to the car hire sector with more than 45 years’ experience and with offices in the most popular tourist destinations in Southern Europe and Mediterranean coast: Spain, Balearic Islands, Portugal, Madeira, Italy, Sardinia, Sicily, mainland Greece and the Greek islands. 4.4.2. 3.7.2 Different airlines offer different loyalty programmes. eDreams LLC is a Delaware limited liability company, with business address at 3390 Mary Street Suite 116, Coconut Grove, Florida 33133, USA; it is registered as Seller of Travel in the following states: California CST2121263-50; Florida: ST38821; Iowa: 1293; Washington UBI: 603615148. Opodo has no control over the allocation of seats, even if pre-booked with the airline, and can make no guarantee that specific seats will be available on departure. Manage booking . 1.1. We never share anything without your permission. You can view the fare rules when you view the Terms and Conditions of the Travel Supplier during the booking process. If some passengers are residents and others are not, you must book separately. I agree to the terms and conditions of the Privilege Club Programme. Any price increase must be paid for by you before the booking can be confirmed. Exchange rates are determined by Opodo. Please note that refunds can only be processed to the form of payment used at the time of booking and that all refunds are subject to the relevant airline's policy and a Opodo refund service fee. 3.2.7. These charges do not include any charges imposed directly by the Travel Supplier or hotel, including any difference in fare/room rate/rental rate. Opodo expressly warns the User that by using the Website to make a booking, he/she is concluding a contract with payment obligations. You should read all fare rules pertaining to your reservation. Vous pensez à voyager ? We are fully compliant with financial protection requirements through the registration and licensing arrangement we have made with the relevant authorities. Where you choose an alternative and it is more expensive than your original booking, you will be responsible for paying the difference. Use of Website. from the airlines most frequently booked on our website. Flights with the “Free rebooking” label are exempt from this fee. 8.4.2. This may mean that you are charged for any luggage in excess of the lower limit on the flight which bears the lower luggage limit. Taxes fluctuate in line with exchange rates. Please ensure you refer to the applicable Travel Supplier's terms and conditions for cancellation charges and other important terms and conditions. If your behaviour or the behaviour of any members of your travelling party causes any aircraft to be diverted, Opodo and/or the carrier will hold you and those members jointly and individually liable for all costs incurred as a result of that diversion. - If you have reached this site by clicking on another link, it is possible that the session ex, Automatic check-in, real-time flight status updates and all the info you need for your trip - only in the app. 3.3.1 In some cases, when you are unable to take your flight and the ticket is non-refundable, you may be eligible to claim some or all of the taxes charged at the time of purchase. In any case, Opodo assumes no liability for any damages arising directly or indirectly from the contract between the Travel Supplier and the Consumer relating to the purchase of a product or service offered on its Website. Opodo is therefore not a party to the contractual relationship in relation to the products and services you order on our Website, unless explicitly provided otherwise herein. - If you have clicked on a link to get here, there is probably an error in the link Opodo customer service provided an incorrect number to ring for your car hire customer service. Our four leading online travel agency brands (eDreams, GO Voyages, Opodo, Travellink) and the metasearch engine Liligo - offer best travel deals. In such circumstances we will attempt to contact you, using the email address you provided at the time of booking, or your bank. In agreeing to these terms and conditions you authorise us to do this on your behalf. If you elect to purchase Travel Insurance through Opodo website, your contract will be directly with the Travel Supplier, whose terms and conditions will apply to that insurance. 1.3 The User hereby declares that he or she is an adult (at least 18 years of age) and has the legal capacity to be bound by this agreement and to use this Website in accordance with these T&Cs. Opodo you are awful, you will not be getting anymore money from me. Find the best deals on cheap flights, hotels and holidays with the handy Opodo price comparison tool. Browse our accommodations in over 85,000 destinations. Any price increase must be paid for by you before the booking can be confirmed. It therefore may not be possible to cancel or modify products or services ordered, or there may be specific requirements you will have to meet. The service fee will be added to the final price. You may incur costs of any change with the other flight if it is necessary. Furthermore, the User declares that all information he or she provides to access this Website and while using it is true, complete and accurate, and he/she agrees to keep it updated. Sorry, we were not able to access the requested page. Please be aware that this information is managed directly by the airlines, and it is important that you familiarise yourself with these policies while planning your trip. 6.2. Flights must be used in the order set out in your itinerary - eg a failure to use the outbound flight or first stage of a journey could invalidate the rest of the ticket. When you make a booking via this Website, the contract will be between the Travel Supplier(s) and you. Where you provide us with the details of your credit card or debit card to make your flight booking, you authorise us to use these details to make the flight booking on your behalf. Internet bookings for unaccompanied minors are not permitted; these may only be made through our Customer Service call centre. The service fee will be added to the final price. You authorise Opodo to use the information on the credit card provided by Customer/you (i) in order to make the purchase of the services required and to process related service fees (ii) for the payment of the premium for insurance as applicable, (iii) for the processing of any applicable refunds and (iv) for the charge of costs and fees related to (a) changes to your booking or to (b) tax refunds as referred to in section 3.3 of these terms and conditions. You should be aware that these are not necessarily the official local rating and that standards can vary between hotels and accommodation of the same class in different countries, and even in the same country. Seulement, il faut que lors de votre réservation Opodo , vous ayez choisi un vol avec la mention “ Annulation gratuite “. 2.8 In the event that there is an error taking payment including but not limited to: your card failing (for example fraud tests or for insufficient funds), the card company or bank failing to process correctly you will be liable for the cost of your booking, and, additionally should we not be able to collect payment from you, you agree to assume our reasonable costs in pursuing you for such payments, including any fees we are charged by the card company and/or the bank and the amount of the booking together with interest at 3% above the bank of England's base rate until time of payment. Search cheap flights and compare airfare with all airlines including low cost airlines. These links are only used as informative references, without any valuation of the content, owners, services or products offered therein. Opodo offers this Website as-is and exercises reasonable skill in respect of its updating, maintenance and functioning, but it makes no guarantees as regards technical faults, service infallibility, or that the system or portal will function at all times. Please contact the airline you are travelling with for details of appropriate seats. Our obligation to issue the ticket will be subject to your payment having been received in cleared funds. The names of other products, services and companies mentioned in this document may be registered trademarks of their respective owners. All correspondence regarding customer service or your booking should be sent to Vacaciones Edreams SL, address for correspondence purposes, Carrer de Bailén, 67-69, 08009 Barcelona, Spain or by contacting us via our Help Centre. 2.8. In addition, the majority of airlines reserve the right to make schedule changes and cancel confirmed bookings. Opodo answered by saying: if the airline doesn’t refund they don’t either. 3.5.1. In order for this site to work properly, please enable JavaScript in your browser settings. As a result, any tickets for bookings made outside of our business hours may not be issued until the next working day. California law requires certain sellers of travel to have a trust account or bond. "Trip Provider" means the provider of accommodations (e.g. Winner: Best Online/Call Centre Travel Agency. The names of other products, services and companies mentioned in this document may be registered trademarks of their respective owners. Such price will include the price of all products selected and Opodo's service fees. The sender is Whether you’re looking for hotels, homes, or vacation rentals, you’ll always find the guaranteed best price. 3.2.5 For some low-cost airline flights originating outside of the UK, we may receive prices from the airline in non-sterling (GBP) currency, which we then convert and display on the Website in GBP. In respect of a flight booking, immediately payment has been made for your flight you will receive a confirmed ticket issued by the operator of the flight. Without prejudice to the limitations set out in this clause 6, Opodo shall in no event be liable in respect of any claim in relation to products or services purchased on our Website unless a written notice of the claim is given by you to us within a period 12 months from the date of the booking. 2.4. Nevertheless there could be stops en route to refuel or drop off/collect passengers. In Germany, for example, your compensation claim is valid for up to 3 years.In the UK, it’s 6!Most countries offer a generous time period in which to submit your claim, but watch out for Sweden: Swedish claims must be submitted within two months of the flight incident. These General Terms and Conditions, as well as any relation between Opodo and the User, shall be governed by the laws of Spain. 6.4 Opodo's liability for damages shall at all times be limited to the fees received by Opodo for the services provided, subject to the applicable local implementation of Directives 93/13/EEC and Directive 90/314/EEC.

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